How Verse Solutions' Complaint Handling Software System Works
Verse Complaint Handling is a key component of any organization's compliance program, especially for those in the regulatory compliance industries. Part of ensuring compliance within your processes is making sure that customer complaints are recorded, reviewed, measured and actioned in a timely manner. For companies in the regulatory space, the ability to respond quickly is critical to ensuring that you are meeting the needs of your customer, showing an adherence to standards, and fostering improvement and responsiveness to compliance. Part of the power of the Verse Complaint Handling Software module is in its ability to collect critical complaint information, but also transfer this information from one process to the next. You can launch Corrective Action, determine risk levels, and built a more transparent view of your post-market activities in Verse.
Collect the right information
Within the Verse Complaint Handling record, you can configure the amount of data you need to collect. Through easy-to-use forms and intuitive layouts, you can collect post-market feedback quickly and thoroughly.
Determine risk levels
Companies are often faced with a challenge of filtering severity of the complaint, and how/when to escalate a complaint. Verse is built with quantitative risk tools to help you filter and categorize complaint data.
Report and take action
Within complaint forms, you can organize the data to generate complaint reports for regulatory reporting, internal improvement or inspection-ready reports. Any complaint can automatically launch a Corrective action, with a click of a button.