Complaint Handling Software

Take action and effectively handle adverse customer related events

Verse Complaint Handling software manages the investigation and resolution of customer complaints while ensuring compliance with FDA and GMP guidelines. It records all complaints reported by customers to initiate an investigation, and keeps a record of customer and product data.

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Complaint Handling Software that collects comprehensive customer information

Complaint Handling Software with Risk Assessment built-in

View Status Reports in Complaint Handling System

How Verse Solutions' Complaint Handling Software System Works

Verse Complaint Handling is a key component of any organization's compliance program, especially for those in the regulatory compliance industries. Part of ensuring compliance within your processes is making sure that customer complaints are recorded, reviewed, measured and actioned in a timely manner. For companies in the regulatory space, the ability to respond quickly is critical to ensuring that you are meeting the needs of your customer, showing an adherence to standards, and fostering improvement and responsiveness to compliance. Part of the power of the Verse Complaint Handling Software module is in its ability to collect critical complaint information, but also transfer this information from one process to the next. You can launch Corrective Action, determine risk levels, and built a more transparent view of your post-market activities in Verse.

Collect the right information

Within the Verse Complaint Handling record, you can configure the amount of data you need to collect. Through easy-to-use forms and intuitive layouts, you can collect post-market feedback quickly and thoroughly.

Determine risk levels

Companies are often faced with a challenge of filtering severity of the complaint, and how/when to escalate a complaint. Verse is built with quantitative risk tools to help you filter and categorize complaint data.

Report and take action

Within complaint forms, you can organize the data to generate complaint reports for regulatory reporting, internal improvement or inspection-ready reports. Any complaint can automatically launch a Corrective action, with a click of a button.

How Complaint Handling and Management Works

Within the Complaint handling form, you can view the information related to the patient, the doctor, the product being recorded or any other pertinent information. Each form is designed to be intuitive and easy-to-use, which allows you to record and enter information quickly. From each complaint record, you can filter by severity, urgency, or even build risk assessments to determine how to escalate the complaint. Verse is built with efficiency in mind — you can launch a Corrective action directly from the record, produce regulatory reports to submit to agencies, or create sub-activities to get further information. Complaint handling is a centralized hub for your front-line responders to post-market feedback.
  • Provides a form for medical device reporting
  • Creates complaints from 3rd party systems
  • Automatically looks up related complaints
  • Notifies affected departments and people
  • Information pertaining to products, customers and patients is automatically loaded into the system
  • Reporting feature identifies trends
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